Frequently asked questions

Mallacoota and Lakes Entrance in East Gippsland. Service dates vary between towns. Tell us your exact area and dates; we confirm availability before you rely on care.

Half-day care starts at $99 for up to four hours; full-day starts at $169 for up to eight hours, for one dog. We agree company, suitable walks, enrichment, rest, water checks and any feeding. It is a care period, not continuous exercise.

Home visits and sitting are at your home or permitted holiday accommodation. Boarding at Tess’s home is not offered. Any outing or transport is agreed in your care plan.

We focus on private walks and one-to-one care. Dogs from the same household can be discussed; additional pets and suitability are assessed before confirmation.

Yes. Select repeat care when requesting a booking and include your preferred days and frequency. We confirm a workable schedule rather than automatically reserving dates.

Tell Tess about behaviour, triggers, bite history and what helps your dog settle. We assess suitability and may arrange an introduction. We do not promise to accept every dog or provide behaviour treatment.

Submitting the form saves a request and gives you a reference. A booking is confirmed only after availability, suitability, hours, care plan and the total price are agreed in writing.

Tess reviews enquiries during Monday–Friday, 9 am–5 pm, East Gippsland local time, and aims to reply within one business day. For urgent care, call or text 0420 414 133. Same-day availability is not guaranteed.

We consider your dog and the conditions. We may discuss a cooler time, a shorter shaded outing or indoor company and enrichment. Agreed alternatives and cancellations are covered in the policies.

For a full refund, give at least 48 hours’ notice for walks, visits and daytime care, or seven days for overnight sitting. Later charges reflect reasonable unrecovered loss, capped at 50%, with replacement bookings and avoided costs taken into account. Read the full cancellation policy.

Private photo updates are optional. Public or social-media sharing needs separate permission, and declining photos does not affect your care.

Your dog’s routine, feeding and health notes, suitable equipment, vet details and emergency contact. Confirm accommodation permission. Arrange keys and access codes privately after confirmation.

Ask Tess about insurance and any checks relevant to the care you need before confirming. We only publish credentials we can substantiate; Tess has confirmed a certificate in pet first aid.

The shop is being prepared and the initial range is coming soon. You can send a treat enquiry now. Once products are listed, request an order and Tess confirms stock and the total invoice before payment.